Help Center
tjbat Frequently Asked Questions
From opening an account to deposits, withdrawals, live casino, and responsible gaming — find clear, straightforward answers to all your questions here.
tjbat is a safe and transparent online gaming platform for players in Bangladesh. The questions and answers below are organized into five categories — limits and controls, member accounts, live casino, deposits, and verification. Each answer is written based on direct and reliable information. If you cannot find the answer to your question, our 24/7 support team is always ready to help.
All FAQs
Limits & Controls
A cooling-off period lets you pause your gaming activity for a set amount of time. To activate it on tjbat, go to Account Settings and choose your preferred duration from the "Responsible Gaming" section. During this period, no bets or deposits can be placed. If you need help, contact our live chat support.
Yes. After self-exclusion is activated, any withdrawable balance remaining in your account can be returned. To start the process, email [email protected] or contact us via live chat. The support team will guide you through each step.
Gaming addiction is a serious matter. tjbat always prioritizes responsible gaming. If you feel your gaming is getting out of control, notify our support team immediately. You should also reach out to mental health support services available in Bangladesh. We are here for you.
No. tjbat is for individuals aged 21 and above only. Accounts that cannot be age-verified will not be kept active, and we are committed to keeping minors away from gaming.
Yes. You can set daily, weekly, or monthly deposit limits from the Responsible Gaming section in Account Settings. Once a limit is set, lowering it takes effect immediately, but increasing it may take some time — this is part of ensuring responsible gaming.
Member Accounts
Usernames must be between 5 and 20 characters and may only contain English letters, numbers, and underscores. Passwords must be at least 8 characters long, and a mix of uppercase letters, lowercase letters, and numbers is the most secure option. Using simple passwords (such as 123456 or your own name) is not recommended.
No. Only one account per person is allowed. Opening multiple accounts using the same device, IP address, or identity document is a violation of the rules. If detected, tjbat reserves the right to cancel bonuses and suspend the accounts.
Click the "Forgot Password" option on the login page. A recovery link will be sent to your registered email. Click the link to set a new password. If you do not receive the email, check your spam folder or contact live chat support.
During sign-up, you need to provide your full name, email address, mobile number, and date of birth. All information must be true and accurate, as it will be checked against your details during identity verification later. Providing incorrect information may cause issues with withdrawals.
After logging in, you can directly update some details such as phone number or address in the "Profile" or "Account Settings" section. For sensitive information like name or date of birth, contact the support team and submit the required documents.
Live Casino
In roulette, a spinning wheel contains numbers 1 to 36 and a zero (0). You can place bets on a specific number, a color (red or black), or odd or even numbers. Whether you win or lose is determined by where the ball lands. Inside bets (specific numbers) pay more but have a lower probability; outside bets (color, odd/even) pay less but have a higher probability of winning.
In a live dealer game, a real dealer runs the game in front of a camera from a studio. Through high-definition video streaming, you can join the game from home. Everything from placing bets to viewing cards happens in real time, just as if you were sitting in an actual casino.
In baccarat, two hands — "Banker" and "Player" — are dealt. You can place a bet on either hand or on a "Tie". The hand whose total card value is closest to 9 wins. Here, "Player" does not mean you — it is simply the name of one of the betting options.
Yes. The minimum and maximum betting limits are displayed for each live table before you enter the lobby. Different tables have different limits — some tables start at limits suitable for new players, while others have higher limits for experienced players.
Yes. tjbat's live casino works fully in a mobile browser. Video streaming runs normally on both Android and iOS devices, though a stable internet connection (mobile data or Wi-Fi) is recommended for the best experience.
Deposits
Go to the Cashier section, select "Deposit", and choose Nagad as your payment method. Enter the amount (minimum ৳200) and send money from your Nagad app to the Nagad number shown. After submitting the transaction ID, your balance will be added shortly.
tjbat supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit is the same across all methods — ৳200.
Before making a deposit from bKash, make sure you are using a bKash account registered in your own name. Deposits made from a third-party number will not be processed and a refund may be delayed. After the transaction is complete, submit the reference number correctly.
The minimum deposit across all payment methods on tjbat is ৳200. The maximum limit may vary depending on the payment method and account level. Check the Cashier section or ask the support team for details.
Generally, tjbat itself does not charge any extra fees for deposits. However, mobile banking services (bKash, Nagad, Rocket, Upay) may apply their own transaction charges — that is subject to the respective service's policy. Bank transfer fees from the bank itself may also apply.
Verification & Documents
tjbat uses SSL encryption technology to keep all data secure. Documents you submit are used solely for identity verification purposes and cannot be accessed by anyone other than authorized staff. Your personal information is never sold or shared with third parties.
Yes, identity verification is mandatory before large withdrawals. It ensures account security and prevents unauthorized transactions. It also confirms that the rightful account owner is the one withdrawing the funds. This is a proven security measure.
To ensure security, tjbat requires that the bKash, Nagad, or Rocket number used for withdrawal be registered in the same name as the account. If the names do not match, the payment may be held up. This is an important protective layer to prevent funds from being sent to someone else's wallet.
If your documents are rejected, you will receive a message by email or in your account stating the reason. Rejection commonly happens due to blurry images, expired documents, or a name mismatch. Correct the issue and submit new, clear images, or get assistance from the support team via live chat.
A National Identity Card (NID), valid passport, or driving license is accepted. Clear images of both sides of the document must be submitted. For address verification, a recent bank statement or utility bill (within the last 3 months) may be submitted.
Still have questions?
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us through any of the options below for any issue.
Live Chat Support
24/7 direct assistance — in Bengali and English
Email Support